NovaStor offers all-inclusive pricing based on the volume of data you select to backup with unlimited servers and full application and hardware support.

To request pricing based on your specific IT environment and backup volume requirements, request a quote.

Try before you buy. Our backup experts are available to help you test our software in your environment through our complementary setup assistance. 

NovaStor backup experts share their extensive experience and know-how through whitepapers.

View our case studies for references and to learn about some of our customer successes.

Get detailed technical documentation for NovaStor products.

View our videos for step-by-step tutorials of NovaStor DataCenter software.

Gain valuable knowledge, insight and technical guidance by viewing our webinars.

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We help overwhelmed and underfunded IT Admins alleviate their backup pains.

View available jobs and Careers at NovaStor

Stay current on our news and press coverage.

Get valuable insight about data protection and more.

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or contact us.

Support - Technische Unterstützung direkt vom Hersteller

Support

US-Based technical support from backup experts

Request support for fast solutions to technical problems

NovaStor is committed to offering less complex backup solutions, backed by a team of backup experts who are here to assist you every step of the way. We specialize in backup, archiving, encryption, data retention and recovery, so you know you have a knowledgeable team on your side.

We don’t outsource. Our local technical experts are here for you, ready to help with one-on-one support – like your own personal IT department. Our customer service and technical support is based in the USA, so you get assistance directly from NovaStor engineers who truly understand our products and have the experience to address your unique needs.

NovaStor-Support

Your support options

Multiple option, one goal: we want your installation to run smoothly. You can also call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Open a Support
Ticket 

If you need technical assistance, our support ticketing system allows you to provide details regarding your support request for a fast, efficient response.

View our
Knowledgebase 

As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.

Chat with the
Tech Team

If you have a quick question or need a more immediate answer, our tech team is also available via chat. Feel free to chat with our support engineers now.

Request a Refund (RMA)

If you have purchased a NovaStor product within the last 30 days, and would like to request a refund, please complete our RMA form.

Download TeamViewer

To better assist you with technical support, our support team may ask you to download TeamViewer to enable screen sharing for your support call.

Request Current Version

As a customer with an active NovaCare plan, you are entitled to receive the latest version of our software. If you have not received the current version for any reason, just let us know.

 

Should you need assistance setting up our software, our team is here to help. Learn more about setup assistance.

Need pre-sales support?

Our team of backup experts are here to answer any questions you may have about our solutions, functionality, best practices, technical concerns or specific use-cases. They listen to understand your needs and have the experience to help you through any hurdles you may be facing while trying to determine the right solution for your business.

 

Contact Pre-Sales Support

We understand that during the evaluation phase, there are often technical questions that need to be answered by technical backup experts. Our backup experts for both sales and technical support are in-house NovaStor employees who can help answer any pre-sales questions you may have.

Contact Sales:

Phone: +1 805-409-3142
Email: enterprisesales@novastor.com

Contact Pre-Sales Technical Support:

Phone: +1 805-409-3140
Email: enterprisesupport@novastor.com

Or complete our form, and a backup expert will reach out to you.